Terms & Conditions
All reservations are subject to the following terms and conditions.
Valid from March 2017.
Terms & Conditions | All reservations made via the Braemar Lodge & Spa website are made subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying at Braemar Lodge & Spa under the reservation (once the reservation is accepted and confirmed by Braemar Lodge & Spa).
Reservations may also be governed by and subject to additional terms and conditions which are applicable to the individual rate booked.
Definitions | In these terms and conditions:
“We”, “our”, “us”, “hotel” and “Braemar” mean Select Hotels NZ Limited trading as Braemar Lodge & Spa.
“You” and “your” mean the person who is making the reservation.
Photographic ID | On check-in you will be required to provide us with photographic ID. This ID must be a government issued drivers licence or passport and must be current and not expired. If you are not able to provide us with acceptable ID, we may refuse to check you into the hotel and cancel your booking. You will be liable to pay us an amount equal to the cancellation fee defined by the rate you have booked.
Guarantee | A valid credit or debit card is required at the time of making a reservation via our website, email or telephone as well as on check-in to the hotel. We may process a pre-authorisation 5-days prior to the day of arrival to check the validity of the card provided. We may cancel your reservation is we are unable to successfully process this transaction and you do not provide us with the ability to do so. We will notify you immediately if we are unable to process this transaction and give you 48hrs to remedy.
Payment | A valid credit or debit card must be presented on check-in to the hotel. The name embossed on the card presented must match that of the ID provided. For flexible rates, you can pay by NZ currency, EFTPOS, Visa, MasterCard, American Express, CRT/Farmlands card, JCB.
The hotel may require you to make payments on your account during your stay at our discretion. You will be presented with an interim account which must be paid on demand.
You agree that any charges not billed at the time of departure may be added to your account and charged to the credit/debit card presented at check-in.
On check-in, the hotel may place a pre-authorisation of up to $200 on top of any accommodation sums due on the credit/debit card presented. This is to cover any incidental items including but not limited to: mini bar, breakages and damage, excessive cleaning costs incurred as determined by the hotel, etc.
The pre-authorised amount is set aside by your card issuer for up to 10 days (release times vary depending on your card issuer). The pre-authorisation affects the funds available/limit on your card. Note that we are unable to lower or release the pre-authorised amount until your final account is settled on departure. This cannot be negotiated under any circumstance.
At the hotel’s discretion, we may accept cash as a suitable security deposit. The amount we determine is at our discretion and is additional to payment for all nights booked which is required at the same time. The hotel will return the security deposit less any additional charges on check-out once we have checked the room for damage, cleanliness etc on departure.
Charges | You agree to pay us the room rate for each night booked as well as any additional charges incurred up until to time you advise us that you are checking out of the hotel.
All prices quoted are New Zealand Dollars. Room rates are per room and per night. All prices are inclusive of GST at 15%.
Cancellations | For any flexible booking (a booking with a rate that does not require prepayment):
1-3 rooms – cancellations within 7 days of arrival incur a 100% cancellation fee for all nights booked when we are unable to resell the booking for the same or higher rate.
4+ rooms – cancellation 15 to 30 days from the date of arrival incur a cancellation fee equal to 50% of the first night rate per room. Cancellation or no-show within 14 days of the date of arrival incur a cancellation fee equal to 100% of all nights booked.
A booking is considered a no-show if you do not check-in by 11pm on the day of arrival.
Cancellation fees will be charged to the credit/debit card used to guarantee the reservation at the time of booking.
Rates subject to prepayment or other restrictions are generally non-refundable. Please check with your confirmation documents for full terms.
Check-in | Standard check-in is 4.00pm.
You agree that the hotel may charge for guaranteed early check-in if the guaranteed time requires us to keep the room empty on the day prior to arrival.
You must notify us of any change in the number of persons using the room and you agree that the hotel may charge additional fees for persons not included in the number stated at the time of booking.
Check-out | We require your room to be vacated by 11am on the date of departure unless we agree otherwise. A late departure fee may apply.
You must return any keys and passes issued to you at the time of check-in and agree to pay a charge for replacement of any keys and passes you fail to return.
Minimum age | Persons under 18 years of age may not stay unless accompanied by an adult.
Parties and gatherings | Braemar has a strict no party and/or no gathering policy. If you intend to use your suite for the purposes of business such as displaying product for visitors, this must be disclosed to us on check-in.
The hotel reserves the right to refuse and/or evict any guest not complying with this policy.
Damages | The hotel will pass on any costs incurred to remedy damage that is caused by you or anyone else accompanying you. Charges may include but are not limited to direct costs to remedy as well as any loss caused to the hotel for the room/area being unavailable for sale.
Behaviour | You are required to maintain a level of behaviour that is considered reasonable by the hotel. You must not behave in a manner which is disruptive to other guests, or otherwise interferes with the safe and efficient operation of the hotels business. Where we deem your or your guest’s behaviour to be unacceptable and continues contrary to our instructions to cease, we may choose to remove you from hotel property without compensation.
Pets | You are able to bring pets with you to the hotel subject to the terms and conditions defined here.
General | These terms and conditions may be modified at any time. Your booking will be governed by the terms and conditions prevailing at that time.
These terms and conditions are governed by New Zealand law and any disputes must be made to the District Court in Christchurch, New Zealand.